Terms & Conditions – Pioneer Arms
Terms and Conditions
Thank you for being a customer of Pioneer Arms! By placing an order with Pioneer Arms, you ACCEPT these terms and conditions. Please read them carefully. Pioneer Arms is committed to total customer satisfaction.
By placing an order you acknowledge, agree to, and accept the following:
It is your responsibility to know the legality of the items you are ordering. Some of the items for sale on our website may be restricted to adults and/or also may be restricted due to the area in which you reside. Again, YOU, the customer, are responsible for verifying the legality of the item(s) you are ordering prior to placing you order.
- Accessory orders are shipped by USPS. We reserve the right to use another shipper (UPS, FedEx) if needed.
- Most orders are shipped within 48 hours of the order being placed. Please allow and plan for delays during high volume periods as these can change drastically. You will receive an email with tracking info once your item has shipped. We ship to the USA only. Our items are not to be exported.
- Shipping charges are never refunded. If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you. No exceptions.
- We do NOT ship to PO Boxes. No exceptions.
- Free shipping offers only apply to the continental 48 states. No free shipping to AK and HI. If an order that contained free shipping is returned, a 20% restocking fee will always apply in order to cover the shipping costs we incurred.
- Due to the high volume of orders we receive, we cannot combine multiple orders for shipping purposes.
- Please inspect your order as soon as it is received. If something is missing from your order, this will need to be reported within 3 days of the order being delivered. Just call or email us with your name, order # and what is missing. Please note we will not be able to assist with missing items that are not reported within the 3 day time frame of delivery.
- Pioneer Arms will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.
- Pioneer Arms is not responsible for lost and/or damaged packages.
- All prices are subject to change without notice. We are not responsible for typographical errors or any digital oddness which may occur. Not all items are as pictured. Importation and manufacturing prices fluctuate frequently causing prices to sometimes rapidly and unexpectedly change. All prices are subject to change for any reason at any time.
- Sale prices – Sale prices are valid for the sale period and only while supplies last.