Terms & Conditions – Pioneer Arms 

Terms and Conditions

Thank you for being a customer of Pioneer Arms!  By placing an order with Pioneer Arms, you ACCEPT these terms and conditions.  Please read them carefully. Pioneer Arms is committed to total customer satisfaction.

By placing an order you acknowledge, agree to, and accept the following:


It is your responsibility to know the legality of the items you are ordering.  Some of the items for sale on our website may be restricted to adults and/or also may be restricted due to the area in which you reside.  Again, YOU, the customer, are responsible for verifying the legality of the item(s) you are ordering prior to placing you order.

If purchasing firearms, you understand, acknowledge, and agree to the following:

  1. You acknowledge, agree to, and accept all of the above conditions for purchasing ammunition and…
  2. You MUST be 21 years old to purchase Firearms.
  3. Firearms are ONLY sent to licensed FFL dealers.  If you are the end user and you are having your firearm shipped to a dealer for transfer, we must have your dealers FFL on file and you must have their permission to have your firearm shipped to them for transfer prior.  Federal background checks are required before the FFL dealer can transfer the firearm to you.  ALL dealers will charge you a fee for transferring a firearm and you should contact the dealer to ask the amount of that fee prior to placing your order with us.
  4. Pioneer Arms Corp must have a current copy of the dealers signed FFL BEFORE before we can process/ship the firearm.
  5. You understand firearms, especially military surplus firearms, by their very nature are inherently dangerous and you accept full liability for product failure or misuse.  You also accept full responsibility and liability for the safe use and storage of any firearms you purchase and/or possess.
  6. All orders placed without, or prior to, a signed copy of the Federal Firearms License (or other necessary licensing) on file may be deleted without notice.
  7. Pioneer Arms Corp reserves the right to refuse any firearm order.
  8. Pioneer Arms Corp strongly recommends having all firearms, especially military surplus firearms, checked by a qualified gunsmith before firing.
  9. If you order a firearm that normally comes with a magazine that is not allowed in your state (due to hi capacity for example), your firearm will be shipped without the mag and with no adjustment nor discount to the price of the firearm.
  10. You, the customer, are responsible for contacting your selected FFL prior to placing your order to verify the following  1) if they will accept the transfer for ALL items on your order,  2) what is their current address and does it match what is shown in their listing on our site for your order,  3) are they still in business,  4) what fees will they charge you for conducting the transfer.  Pioneer Arms Corp will not be responsible for any issues that arise from the customer’s failure to follow this step.  Pioneer does not have any relationships with the FFLs on the list and thus the FFL is not a representative of Pioneer Arms Corp in any manner.
  11. All firearms are shipped adult signature required. If no adult is available to sign for the package and it is returned to us, you will be responsible for the return shipping costs.

    Return Policy

    Returns are very costly to internet sellers of firearms.  Due to the expense incurred by returns, we make every effort to insure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:

    1. No returns will be accepted after 15 days of the delivery date.
    2. You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return package not being accepted.
    3. Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.
    4. All returned items must be returned in the same condition in which we sent them.  Pioneer Arms Corp reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
    5. IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of invoice.
    6. For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.
    7. No returns will be accepted on any parts kits for any reason, including missing/damaged parts.  Buyer assumes all responsibility for missing/damaged parts, etc when ordering a parts kit.
    8. No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
    9. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.
    10. If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.
    11. Firearms cannot ship with a live round in them. You must remove live rounds from firearms before shipping them.

    Order Cancelations 

    1. We invest time and money in every order placed as soon as your payment is processed (our automated processes begin immediately after the order is placed).  For this reason and since there is work involved internally with canceling an order, all orders canceled for any reason will be charged a 15% cancelation fee.  By placing an order with us (online or by phone), you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.  Additionally, If a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee.  This fee is charged even if you cancel immediately (within seconds) after placing the order.  Please be sure of your order, and it’s accuracy, before you place it with us.  We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancelations occur.
    2. Threatening us that you will tell your friends, post negative comments on the internet, dispute the credit card charge, etc, will NOT cause us to waive this fee.  Unless you are 100% sure you want the order, please do NOT place it.  Thank you for your understanding of this policy.
    3. Orders can not be canceled by email.  Any cancelations via email will not be accepted.  You must call 386.290-0379 during normal business hours and speak to a representative to cancel your order. Mon-Fri 9-3:30pm (Closed on Weekends and Federal Holidays)
    4. Orders in status: “Complete” cannot be canceled.

Shipping Information:

  1. Accessory orders are shipped by USPS. We reserve the right to use another shipper (UPS, FedEx) if needed.
  2. Most orders are shipped within 48 hours of the order being placed.  Please allow and plan for      delays during high volume periods as these can change drastically. You will receive an email with tracking info once your item has shipped.  We ship to the USA only.  Our items are not to be exported.
  3. Shipping charges are never  refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.
  4. We do NOT ship to PO Boxes.  No exceptions.
  5. Free shipping offers only apply to  the continental 48 states.  No free shipping to AK and HI.  If an order that contained free shipping is returned, a 20% restocking fee will always apply in order to cover the shipping costs we incurred.
  6. Due to the high volume of orders we receive, we cannot combine multiple orders for shipping purposes.
  7. Please inspect your order as soon as it is received.  If something is missing from your order, this      will need to be reported within 3 days of the order being delivered.  Just call or email us with your name, order # and what is missing. Please note we will not be able to assist with missing items that are not reported within the 3 day time frame of delivery.
  8. Pioneer Arms will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.
  9. Pioneer Arms is not responsible for lost and/or damaged packages.

Pricing Statement

  1. All prices are subject to change  without notice.  We are not responsible for typographical errors or any digital oddness which may occur. Not all items are as      pictured.  Importation and manufacturing prices fluctuate frequently causing prices to sometimes rapidly and unexpectedly change.  All prices are subject to change for any reason at any time.
  2. Sale prices – Sale prices are valid for the sale period and only while supplies last.